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complaints


As a consumer you have a right to make complaints regarding defective products. A product is defective if it deviates from what was apparent at the time of the order or from your reasonable expectations, based on the information that PPY has provided about the product. A complaint must be made within a reasonable time after you have detected or should have detected the defect, and at the latest within three years after receiving the product. If you make a complaint within two months from detecting the defect you have made the complaint within a reasonable time. If you observe that the products sent to you are damaged when you collect them, please report the damage immediately when collecting the products. As customer you have no obligation to accept damaged products. You should also report damage on the packaging, regardless of whether the products delivered are damaged or not. Fill in the form below to get the process started.

Complaint - Bought in store
Complaint - Bought from website