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FAQ

We have collected and answered the most common questions to help you quickly and easily.

your order

If I want to change the size, how do I do it?

If you want to make an exchange, first return your item and then place a new order for the item you want instead. Follow the steps as for a return.

Can I change, add or remove an item from my order?

Unfortunately, we cannot make any changes, add or remove items from an order that has already been placed.

Can I cancel my order?

Unfortunately, it is not possible to cancel your order once it has been placed.

How do I track my order?

Once your order has been shipped from our warehouse, you will receive an email with a tracking number. Click on the number to track your delivery via the carrier's website.

If the tracking does not update within a few days of your order being shipped, please contact our customer service at info@pellep.se and we will assist you further.

I am missing items in my order.

If any item is missing from your order, please first check if you have received an email informing you that the item is out of stock. You will not be charged for items removed from your order. If items are missing that are not out of stock, please contact us at info@pellep.se with your order number and we will assist you further.

Returns

How do I make a return?

Either use the return form that you received in the package or you can easily register your return via the following link: https://myreturns.postnord.com/pellep002?lang=en

Do you have a return fee?

The fee for returning product(s):

- Sweden: 60 SEK

- Other countries within the EU: 9 EUR

- Switzerland: 15 EUR

- Norway: 100 NOK

- USA and Canada: 18 EUR

- Other countries outside the EU: 22 EUR

When will I receive the refund for my return?

Once we have processed your return at our warehouse, we will send you an email confirming the return. The refund will be made via the payment method used for the purchase. Please note that it may take up to 14 days for the refund to be processed.

other

Can I pay with gift cards online?

Our gift cards cannot currently be purchased or used as a means of payment when shopping online.They are only valid in our own stores i Sweden.

How do I claim a defect item?

Contact us via phone +46 (0) 31 708 47 80 or email info@pellep.se.

Remember to include a picure that clearly shows the defect and your receipt as proof of purchase. If you don't have a receipt, you can send a bank statement instead. 

Do you want to know if the item is available in our stores?

Please contact your Pelle P store directly. See contact details here.

Can't find the answer to your question? Please contact our customer service for further aisstance.