2. DISTRIBUTION AND DELIVERY
We deliver to the countries within the EU, Switzerland, the United States, New Zealand and Australia. For deliveries outside of Sweden an extra freight charge will apply, in accordance with the price list in clause 3 below.
We use UPS (https://www.ups.com) for the distribution of your order. For deliveries outside of Sweden an extra freight charge will apply, in accordance with the price list in clause 3 below.
We use UPS (http://www.ups.com) (“UPS”) for the distribution of your order. For orders with delivery within Sweden, Schenker will contact you by text message and inform you about in which collection point you can collect your package. When collecting your package, remember to bring a valid identification, such as ID, driver’s license or passport, as well as the parcel number (you will receive this information in the text message that Schenker will send to you. For delivery outside of Sweden UPS will try to deliver at your home. If no one is home at the first delivery attempt, UPS will leave a drop card with information on where your package can be picked up. No notification will be made to you before delivery. Please note that only one delivery attempt is included in the freight charge. A second delivery attempt may be charged with a local fee. For delivery to UK or Germany a second attempt to deliver at your neighbour may occur. If no one is home UPS will leave a drop card with the information of where your package can be picked up. If you do not collect your package within 14 days it will be sent back to us. For packages that are not collected by this time we will charge you for the actual costs corresponding to the return freight charge, freight charge and the charge for the handling of unclaimed parcels according to the price list in clause 3 below.
We will pack your order the following working day after you have placed the order. The usual delivery time for items that we have in stock is 2-4 workings days within Sweden, and 3-7 working days to the other countries within Europe, but longer delivery times may occur.
PPY stands the risk of transport, namely the risk that the products is lost or damaged during the transport from us to you. If you have not received your order within 30 days from the date when you placed your order, you have the right to cancel your order if you do not accept a new delivery date. In such case, we will refund the amount paid by you as soon as possible but no later than 30 days from the date you have cancelled your order and informed us about the cancellation.