6. COMPLAINTS

You have the right to make a complaint of a product within three years provided that the product was defective at the time of delivery. If you observe that the products sent to you are damaged when you collect them, please report the damage immediately when collecting the products. You shall not accept damaged products. Regardless of whether the products delivered are damaged or not, you shall also report damage on the packaging.

If you observe a deficiency of the product/products ordered by you, it is important that you – as soon as possible – contact and inform us of in which way you consider the product being faulty. Please contact us on +46 (0) 31 708 47 80, info@pellepetterson.se or PPY Production AB, Kungsporten 1C, 427 50 Billdal, Sweden. Please note that you must notify us of your claim within reasonable time after discovering the deficiency. We will not process your return before you inform us about the deficiency of the product. If you raise your claim within two months of discovering the deficiency, you have raised your claim within reasonable time. If your complaint is approved, we will send you a return way bill (prepaid return freight) and provide you with information on how you should execute the complaint and return of the product.

When we have received information as well as the returned product from you, we will make an assessment of whether the product is defective. If the product is defective or wrongly delivered we will replace the product as soon as possible, but no later than within 30 days from the day we received the product from you. If you have used the product we would appreciate if you could wash the product before making the return. We will refund any eventual costs you may have had in connection with the return of the product, therefore, it is important that you contact us before you return the product, in order for us to be able to provide you with information on how you should return the product. 
Please note that you stand the risk of transport of the product to PPY (namely the risk that the product is lost or damaged during the transport).

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