5. RETURNS AND WITHDRAWALS
If you are not satisfied with your order or if you for some other reason would like to withdraw your order, you have the right to return or cancel your order within 14 days from the date of your receipt of the order. You may of course open the package and try on the product. The right to return or to cancel the order applies for all of our products except swimwear and underwear, if the swimwear/underwear is sealed and the sealing is broken by you.
If you wish to cancel or return your order, please return the product to PPY Production/ Pelle P within 14 days from your order date by completing the return form which is included in your package and specifying what you are returning. The return form shall be sent to us together with product. For returns within Sweden a return way bill is included in the package, for which we will charge 60 SEK (60 SEK will be deducted from the amount we will refund you for the returned product). For all other countries, please note that you are responsible for arranging and paying the return shipment. We recommend that you use UPS, for more information please visit: https://www.ups.com/us/en/global.page. You may also exercise your right of withdrawal by using the National Board for Consumer Policies’ (Sw: Konsumentverket) standard form, which can be found on its website (www.konsumentverket.se). If possible, we kindly ask you to return the product in its original package.
Returns from Switzerland please Contact your local UPS shipper to reclaim your tax duties.
Your package shall be sent to:
PPY Production AB, Kungsporten 1C, 427 50, Billdal, Sweden.
If you would like to exchange your ordered product to another product, please inform us as soon as possible in order for us to reserve a new product for you. You can reach us at +46 (0) 31 708 47 80 or email@example.com on working days between 8 am and 5 pm. If you do not contact us before you choose to exchange a product, the product you want to change to may not be in stock and, if this is the case, we will not be able to reserve the product for you. To facilitate the administration when exchanging products, make sure to have your order number and item number available when contacting us. When we have received the returned product, we will send the reserved product to you as soon as possible. We will cover this freight charge. If you wish to exchange your item for an item with higher value, we may ask you to return the item and place a new order. We will refund you for the returned item.
If you return your entire order, we will refund the amount paid by you for the product, including any eventual freight charge (excluding any return fright). If you choose to return only part of your order, we will not refund any eventual freight charge since the freight charge is the same regardless of how many products you have ordered. Refund will be made as soon as possible and no later than within 14 days from the date of our receipt of your notice of withdrawal. If you, by this time, still have not returned the product to us or if we have not received the product, we will carry out the refund as soon as we have received the product or as soon you have proved that the product has been returned. If your handling of the product has resulted in a decline in value of the product we will deduct an amount corresponding to such decline in value.
Please note that you stand the risk of transport of the product back to PPY (namely the risk that the product is lost or damaged during the transport). If the product is lost or damaged during the transport to PPY, you are liable for payment.