5. RETURNS AND WITHDRAWALS
If you are not satisfied with your order or if you for some other reason would like to withdraw your order, you have the right to return or cancel your order within 14 days from the date of your receipt of the order. You may of course open the package and try on the product. The right to return or to cancel the order applies for all of our products except swimwear and underwear, if the swimwear/underwear is sealed and the sealing is broken by you.
If you wish to cancel or return your order, please provide us with notice, within 14 days from the date of your receipt of the order, via calling +46 (0) 31 708 47 80 or writing to us at firstname.lastname@example.org or PPY Production AB, Kungsporten 1C, 427 50 Billdal, Sweden. You shall return the product to PPY as soon as possible and within 14 days from the date of your notice to PPY, at the latest, by completing the return form which is included in your package and specifying what you are returning. The return form shall be sent to us together with product. For returns within Sweden a return way bill is included in the package, for which we will charge 60 SEK (60 SEK will be deducted from the amount we will refund you for the returned product). For all other countries, please note that you are responsible for arranging and paying the return shipment. We recommend that you use GLS, for more information please visit: https://www.ups.com/us/en/Home.page. You may also exercise your right of withdrawal by using the National Board for Consumer Policies’ (Sw: Konsumentverket) standard form, which can be found on its website (www.konsumentverket.se). If possible, we kindly ask you to return the product in its original package.
Returns from outside the EU: please Contact your local UPS shipper to reclaim your tax duties. Note that you are responsible for arranging and paying the return shipment. PPY Production AB do not refund any freight cost for the return or possible taxes.
Your package shall be sent to:
PPY Production AB, Kungsporten 1C, 427 50, Billdal, Sweden.
If you would like to exchange your ordered product please send the return to us, and make a new order online. We will make a refund as soon as we have received the package.
If you return your entire order, we will refund the amount paid by you for the product, including any eventual freight charge (excluding any return fright). If you choose to return only part of your order, we will not refund any eventual freight charge since the freight charge is the same regardless of how many products you have ordered. Refund will be made as soon as possible and no later than within 14 days from the date of our receipt of your notice of withdrawal. If you, by this time, still have not returned the product to us or if we have not received the product, we will carry out the refund as soon as we have received the product or as soon you have proved that the product has been returned - always save the receipt when leaving your package at the postal office. If your handling of the product has resulted in a decline in value of the product we will deduct an amount corresponding to such decline in value.
Please note that you stand the risk of transport of the product back to PPY (namely the risk that the product is lost or damaged during the transport). If the product is lost or damaged during the transport to PPY, you are liable for payment.